We follow a structured refund process to ensure transparency and efficiency. Please review the policy below:
1. Duplicate Payment Refund:
- If a duplicate payment is made, a refund request must be submitted within 7 days of the transaction via email to support@vastushikhar.com.
- The refund will be processed within 7 working days after verification.
2. Excess Payment Refund:
- If an excess amount has been paid, the refund request must be submitted within 7 days via email to support@vastushikhar.com.
- The refund will be processed within 7 working days upon verification.
3. Refund for Other Reasons:
- Refund requests for any other reason must be submitted within 7 days of payment via email to support@vastushikhar.com.
- Once approved, the refund will be processed within 15 to 20 working days.
4. Refund Requests After One Month:
- If a refund request is made after one month of payment, an 18% GST deduction will be applied in addition to other applicable charges.
Required Documents for Refund Processing:
To process a refund, the following documents are required:
- Payment Screenshot as proof of transaction.
- Cancelled Cheque/Bank Passbook of the bank account where the refund should be credited.
- Complete Payment Details, including name, contact number, and transaction ID.
Refund Deductions:
- Platform Fee: 5% of the transaction amount.
- Payment Gateway Charges: 5% of the transaction amount.
- Bank Processing Fee (if applicable): Additional charges may apply as per banking policies.
- GST Deduction (if applicable): 18% deduction for refund requests made after one month.
Important Notes:
- Refunds will be credited to the original payment method used.
- Requests beyond the stipulated time frame will not be entertained.
- Incorrect or incomplete details may cause delays in processing the refund.
For any queries, please contact our support team at support@vastushikhar.com.